Terms of Service
Last updated: July 2026
Agreement to these terms
These Terms of Service govern your use of the StackWise Solutions website and any services you engage us to provide. By accessing this website or engaging us, you agree to be bound by these terms. If you do not agree, please do not use the site. Where you engage us under a signed proposal or statement of work, that document takes precedence over these terms to the extent of any inconsistency.
Our services
StackWise Solutions provides digital agency services including Shopify and WordPress development, mobile app development, lead generation and sales funnels, digital marketing and SEO, and graphic design and video editing. The specific deliverables, timelines, fees and assumptions for your project are defined in the individual proposal or statement of work we provide, not on this website. Anything described on this site is indicative only and does not constitute an offer.
Quotes and proposals
Quotes are valid for 30 days from the date of issue unless stated otherwise, and are based on the scope and information available at the time. If the requirements change materially after a quote is accepted, we will discuss the impact on cost and timeline with you and issue a variation in writing before proceeding. We do not carry out additional chargeable work without your written approval.
Your responsibilities
You agree to provide accurate information, timely feedback, and any content, assets, approvals or system access we need to deliver the work. You confirm that any material you supply — text, images, logos, fonts, video or data — is either owned by you or properly licensed for the use intended, and does not infringe anyone else’s rights. Delays in feedback, content or access will shift agreed timelines, and where a project is on hold at your end for an extended period we may need to reschedule remaining work around other commitments.
Fees and payment
Fees, payment schedules and milestones are set out in your proposal. Unless agreed otherwise, projects require a deposit before work begins, with the balance invoiced at agreed milestones. Invoices are payable within the terms stated on the invoice. All fees are quoted in Australian dollars and are exclusive of GST unless expressly stated; GST is applied where applicable. Third-party costs — ad spend, hosting, licences, stock, apps and subscriptions — are your responsibility and are either billed at cost or paid directly by you.
Late payment and suspension
If an invoice remains unpaid past its due date we may pause active work on your project until the account is brought up to date, after giving you reasonable notice. We may charge interest on overdue amounts and recover reasonable costs of collection. Work paused for non-payment will be rescheduled based on availability once payment is received.
Intellectual property
Upon receipt of full payment, ownership of the final deliverables created specifically for you — including code, design files and assets — transfers to you. Until full payment is received, all deliverables remain our property. We retain ownership of any pre-existing tools, frameworks, libraries, code and know-how we bring to the project, and grant you a perpetual, non-exclusive licence to use those elements as embedded in your deliverables. Third-party components remain subject to their own licences.
Portfolio and publicity
Unless you tell us otherwise in writing, we may display non-confidential work we produce for you in our portfolio, case studies and marketing material, including your business name and logo. If you would prefer we did not, just let us know at any time and we will remove it.
Third-party platforms
Our work often involves third-party platforms and services such as Shopify, WordPress, hosting providers, payment gateways, advertising platforms and CRMs. We do not control those platforms and are not responsible for their availability, pricing changes, policy changes, outages or decisions — including the rejection or suspension of advertising accounts. Where a platform changes in a way that affects delivered work, remediation is treated as new work.
Marketing performance
Where we provide marketing, SEO or lead generation services, we commit to agreed activity, method and reporting — not to specific rankings, lead volumes, conversion rates or revenue. Results depend on factors outside our control, including your market, offer, pricing, sales process and the behaviour of third-party platforms and search engines. Any figures discussed are estimates based on experience, not guarantees.
Support and maintenance
Unless your proposal includes an ongoing care plan or retainer, our engagement ends on delivery and acceptance of the agreed scope. We provide a reasonable period after launch to correct defects in our own work at no charge. Requests outside that scope — new features, content changes, third-party updates, or issues caused by changes made by others — are quoted separately.
Confidentiality
Each party agrees to keep the other’s confidential information confidential, to use it only for the purposes of the engagement, and to protect it with reasonable care. This obligation does not apply to information that is public through no fault of the receiving party, was already lawfully known, or must be disclosed by law. We are happy to sign your NDA where required.
Cancellation
Either party may end an engagement by giving written notice. If you cancel, you remain liable for all work completed and all committed third-party costs incurred up to the date of cancellation, and deposits already paid are non-refundable to the extent work has been performed. Ongoing retainers run month to month after any agreed initial period and can be ended with the notice stated in your proposal.
Limitation of liability
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those guarantees or any other right you have that cannot lawfully be excluded. To the extent permitted by law, our liability for a failure to comply with a consumer guarantee is limited to resupplying the services or paying the cost of having them resupplied. Otherwise, and to the extent permitted by law, we are not liable for indirect, incidental or consequential loss, including loss of profit, revenue, data, goodwill or business opportunity, and our total aggregate liability arising from an engagement is limited to the fees you have paid us for that engagement.
Website content
The content on this website is provided for general information only. We aim to keep it accurate and current but make no warranty that it is complete or error-free, and it should not be relied on as professional advice for your specific circumstances. We may change or remove content at any time without notice.
Governing law
These terms are governed by the laws of Australia and the state in which StackWise Solutions is based. You and we submit to the non-exclusive jurisdiction of the courts of that state. Before commencing proceedings, both parties agree to attempt in good faith to resolve any dispute by discussion.
Changes to these terms
We may update these terms from time to time. The current version is always published on this page with the date it was last updated, and applies to any engagement entered into after that date. Changes do not affect the terms of a signed proposal already in progress.
Contact
Questions about these terms? Email info@stackwisesolutions.com or call 0491 570 006 and we will get back to you.